Resource Centre

Customer Service Philosophy

The success of our business is dependent on building positive long-lasting relationships with our customers. We strive on setting clear, reasonable, and honest expectations and remaining in constant communication throughout the entire home-building and warranty period.

Our dedicated team will walk you through each of the stages of the new home process from:

HOME

Choosing the right layout for your lifestyle and budget.

DESIGN

Customizing your space to fit your vision.

CONSTRUCTION

Ensuring your home is built free of structural, and exterior defects, and that the interior is built and designed with precision.

PRE-DELIVERY

Keeping you posted on the status of construction, personally walking you through your unit prior to move-in day and educating you on everything you need to know to maintain your new home and warranty.

WARRANTY

Our work is guaranteed under the Ontario New Home Warranty Plan Act, administered through the Tarion Warranty Corporation. As the regulator of Ontario’s new home building industry, Tarion investigates illegal building practices, resolves warranty disputes between builders/vendors and homeowners, and promotes high standards of construction among Ontario’s new home builders.

For a map of our communication touch-points, feel free to download and print The Dunsire Home Buyer Journey
For HomesFor Condos

TARION WARRANTY ASSISTANCE

Getting ready to move into a new home is an exciting and busy time. However, it is important that new home buyers set aside some of that time to carefully read through the Homeowner Information Package and become familiar with its contents, which describe:

  • The statutory warranties that apply to all new freehold and condominium units built in Ontario
  • The responsibilities of homeowners, builders and Tarion
  • The process used by Tarion to handle statutory warranty claims

Download the Tarion Homeowner Information package to learn everything you need to know about your new home warranty: www.tarion.com/Resources

Once you’ve purchased a home, be sure to register for Tarion’s My Home where you can:

  • Manage all of your warranty information in one place
  • Submit warranty forms online
  • Receive e-mail alerts for important warranty deadlines
  • Receive e-correspondence from Tarion instead of paper

EDUCATION

Dunsire Developments will provide you with a brief guide explaining some building science behind the construction of your new home and how to conduct proper maintenance to ensure appropriate longevity of the building components.

Download the Dunsire Home Buyer’s ManualDownload the Dunsire Warranty Guide